Support

Last updated: 3 October 2026

Common questions

The app won't let me speak to the tutor

Make sure microphone access is allowed: on iPhone/iPad, Settings → C1 Ai → Microphone. On Android, Settings → Apps → C1 Ai → Permissions → Microphone. On the web, allow microphone access when your browser asks.

I was charged but can't access lessons

Email support@c1ai.org with the email address on your account and we'll sort it out. If you subscribed through the App Store, you can also check or restore your purchase from Settings inside the app.

How do I cancel my subscription?

If you subscribed through the App Store: iPhone/iPad Settings → your name → Subscriptions → C1 Ai. If you subscribed on the web: Settings → Subscription inside C1 Ai, or email us.

How do I delete my account or my child's data?

Inside the app or on the web: Settings → Privacy and data → Delete. See our safety and privacy page for details, or email us and we'll do it for you.

I want to report something a lesson said

Use the Report button on the lesson screen, or email support@c1ai.org with what happened — we review every report.

Still stuck?

Write to support@c1ai.org and describe what you were trying to do, your account email, and (if relevant) which device and app version you're using. We read every message ourselves.